Stella Connect and Single Sign-On

Build a Happier, Higher-Performing Front-Line Team

Stella Connect lets you unlock the full potential of your front-line team. With Stella Connect, you can capture agent-level performance insights and use them to:

• Reduce agent attrition 
• Deliver in-the-moment micro coaching 
• Drive more effective 1:1 meetings 
• Transform engagement and morale 
• Scale your team more cost effectively 
• Power incentive and reward programs 
• Eliminate Passwords 
• Increase Security and Convenience

How it works

Stella Connect works by collecting agent-level feedback from customers after every service interaction. Our humanized and gamified feedback requests delight customers and generate response rates of up to 50%, giving you unmatched visibility into agent performance.

SAML is the gold standard for single sign-on for cloud apps. It eliminates all passwords and instead uses digital signatures to establish trust between the identity provider and the cloud app.

Supported Providers:

Single Sign-On Integration: Making 1+1=3

We have developed a seamless single sign-on integration, which enables you to unlock all the benefits of Stella Connect without any disruption to agent workflow. Through this simple integration you will be able to:

Four Steps to Integration

Stella Connect Workflow

Next Section: Integration Instructions