Many Stella Connect customers use ratings on front-line team members to create leaderboards, which they display on screens around their offices. Our new Leaderboard feature fully automates this process.
Our eye-catching new Leaderboards showcase your top-ten performers according to their average star rating. The Leaderboards are updated hourly and fully reset every week, making them a great tool to foster friendly competition across your front-line team. We’ve made Leaderboards available directly within the Stella Connect app, which means that even remote staff can feel connected and motivated to vie for the top spot!
We’ve designed our Leaderboards in such a way that they render perfectly across TVs and monitors. This makes them ideal to display on screens around your office or contact center.
To have Leaderboards enabled within your account simply contact your Client Success Manager or email connectsupport@stellaservice.com.
FAQs
If I display Leaderboards on monitors in my office will I need to refresh them manually?
No, the auto-update feature built into Leaderboards means they will automatically update every hour so your team can always see the latest top performers.
Why do Leaderboards reset every week?
We all have a bad day sometimes, so by resetting Leaderboards each week you can wipe the slate clean and ensure everyone has a chance to be recognized as a top performer!
Can I see winners from previous weeks?
Absolutely. Dropdowns within the Leaderboards let you easily select winners from the last 8 weeks.
Are there minimum thresholds before someone can be included on a Leaderboard?
Yes, your team members have to receive at least 10 responses before they can appear on your Leaderboard. This prevents someone with just one piece of feedback staying at the top of the list.
Can I see who’s gone up and down on my Leaderboard?
You can. Arrows on the Leaderboard will show whether rankings of individual team members have gone up or down compared to the prior day.
What happens if two team members have the same average star ratings?
It happens! If two people are tied with the same star rating, then the tiebreaker will be total response count over the period.
Can I filter Leaderboards?
Yes, you can use filters at the top of your Leaderboard to view your top performers by date, channel and team.
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