Stella Connect and Freshworks

Build a Happier, Higher-Performing Front-Line Team

Stella Connect lets you unlock the full potential of your front-line team. With Stella Connect, you can capture agent-level performance insights and use them to:

• Reduce agent attrition
• Deliver in-the-moment micro coaching
• Drive more effective 1:1 meetings
• Transform engagement and morale
• Scale your team more cost effectively
• Power incentive and reward programs
• Dramatically streamline and enhance your QA
• Run high impact service recovery programs

How it works

Stella Connect works by collecting agent-level feedback from customers after every service interaction. Our humanized and gamified feedback requests delight customers and generate response rates of up to 50%, giving you unmatched visibility into agent performance.

Customers can rate agents, leave comments about their experience, suggest rewards or make recommendations for areas of improvement. Feedback is shared directly with agents, managers and QA teams in real-time via streams, dashboards and performance leaderboards.

Freshworks Integration: Making 1+1=3

We have developed a seamless Freshdesk and Freshservice integration, which enables you to unlock all the benefits of Stella Connect without any disruption to agent workflow. Through this simple integration you will be able to:

 Six Steps to Integration

Stella Connect Workflow

Next Section: Integration Instructions